Customer Support

Automate your support
without wrong answers.

Wauldo answers customer questions using your documentation, with zero hallucinations. Reduce tickets. Improve accuracy. Scale instantly.

Try the live demo Get API key — free

Customer support is broken.

Your team answers the same questions every day. AI chatbots could help — but they confidently give wrong answers. One mistake erodes customer trust forever.

📩

Tickets keep growing

70% are repetitive questions already in your docs.

🤖

Chatbots make things up

Wrong policies, prices, features. Confidently wrong.

📑

Docs get ignored

Customers don't read your help center. They ask.

⏳

Customers wait

Hours or days for answers that exist right now.

Wauldo turns your docs into a reliable support agent.

Every question gets a verified answer from your documentation — or an honest "I don't know". Never a hallucinated guess.

What your customers see

Customer asks:

"Can I return an item without a receipt?"

VERIFIED ANSWER

"Returns without a receipt are accepted within 14 days of purchase for store credit only. Original payment method refunds require the receipt."

Source: Returns Policy, section 3.2 · Confidence: 94%

What doesn't happen

Customer asks:

"Do you offer employee discounts?"

INSUFFICIENT EVIDENCE

"I don't have enough information about employee discount policies. Please contact our support team."

Confidence: 12% · Escalated to human agent

Why Wauldo is different from chatbots

	Chatbots	Basic AI	Wauldo
Uses your docs	⚠	✓	✓
Always correct	✗	✗	✓
Shows exact sources	✗	⚠	✓
Complex questions	✗	⚠	✓
Says "I don't know"	Never	Rarely	When needed
Production reliable	✗	✗	✓

How it works

Connect your docs

Upload FAQ, policies, help articles. Any format.

Wauldo understands

Your content is indexed and ready in seconds.

Customers ask

One API call per question. Plug into any channel.

Verified answers

With sources. Or honest escalation to human agents.

The impact on your support team

60%+

Fewer tickets

Repetitive questions automated

Hallucinations

Verified on adversarial tests

~1s

Response time

26% answered instantly

24/7

Always on

No staffing needed

Works for any support team

SaaS customer support

Answer billing, feature, and account questions instantly from your help center content.

Internal helpdesk

IT, HR, and ops questions answered from internal wikis and policies. Reduce internal ticket volume.

Technical documentation Q&A

Let users ask your API docs, setup guides, and troubleshooting articles in natural language.

Compliance & audit

Full audit trail on every answer. Source citations and confidence scores for regulated environments.

Start automating your support today.

Upload your knowledge base. Get verified answers in 5 minutes. Free tier, no credit card.